FAQ
What is TProfile and who is it for?
TProfile is a cloud-based CRM and quotation management platform designed specifically for the travel and leisure industry. It helps travel agents, tour operators, homeworkers, and online agencies manage customer journeys, enquiries, quotes, bookings, and rich travel content - all in one place.
What types of travel products can I handle using TProfile?
TProfile supports a wide range of travel products including beach holidays, touring itineraries, cruises, multi-centre trips, and adventure holidays. The system allows flexible quoting for complex itineraries and combinations of flights, hotels, and tours.
How does TProfile help with quoting and converting enquiries?
TProfile makes it easy to create visually rich, personalised quotes that include detailed itineraries, pricing, and imagery. Its intelligent search and AI tools help agents quickly find relevant products, compare options, and send professional proposals that convert better.
What kind of content does TProfile manage?
The platform stores and manages detailed travel content such as operator data, itineraries, destinations, accommodation details, cruise information, images, and pricing. This content can be pulled into quotes, websites, marketing materials, and client communications.
Can TProfile integrate with my existing website or booking system?
Yes. TProfile offers robust API integration options, allowing agencies to connect their website or booking system directly with the platform. This enables automated updates of travel content, pricing, and availability, ensuring consistency across all customer touchpoints.
What makes TProfile different from standard CRM or quote tools?
Unlike generic CRM systems, TProfile is purpose-built for the travel industry. It combines customer relationship management with rich content management, AI-driven search, multi-centre itinerary support, and elegant quote presentation — all tailored for travel professionals.
Is the platform suitable for small travel agencies or only large ones?
TProfile is scalable and works equally well for independent travel agents, homeworkers, and large multi-branch operations. It can be customised to suit individual needs and budgets, making it flexible for businesses of all sizes.
What reporting or management features does TProfile offer?
TProfile provides real-time reporting and management dashboards that allow you to monitor sales performance, track enquiries and quotes, manage staff permissions, and oversee activity across multiple branches or teams.
What customer-facing tools does TProfile provide?
The platform includes customer-facing features such as a Travel Zone and mobile app, where clients can view quotes, provide feedback, confirm bookings, and access travel documents. This improves engagement and enhances the overall customer experience.
How secure and reliable is TProfile?
TProfile is built with high standards of data protection and reliability. It securely handles customer information, travel content, and financial data, ensuring compliance with industry regulations and providing peace of mind for both agents and clients.
I am a single agent can I use TProfile?
Yes our TPLite package is designed for single users.
Can I use TProfile for social media?
You can create social media posts with 1 click
How long does it take to get set up and live?
From building your personalised branded version, onboarding and training we can have you up and running within 3-4 days.
What security measures are being implemented?
The project’s software and applications are secured using a combination of secure development practices, Azure-managed security controls, and continuous monitoring.
- Secure application architecture
- Applications are hosted on Azure App Service and Azure SQL Database, benefiting from Microsoft-managed patching and hardening
- All application traffic is encrypted in transit using HTTPS/TLS 1.2 or higher
- Data at rest is encrypted using Azure-managed encryption
- Identity and access management
- Access is controlled using Azure Entra ID with role-based access control (RBAC)
- Multi-factor authentication (MFA) is enforced for administrative access
- Principle of least privilege is applied across users, services, and applications
- Application-level security controls
- Input validation and server-side authorization are enforced to prevent common vulnerabilities (e.g. injection, broken access control)
- Secrets and connection strings are stored securely (e.g. managed identities and secure configuration) rather than embedded in code
- Authentication tokens and sensitive data are never logged or exposed in client-side code
- 2FA is enforced
- Session Expiry
- Threat detection and monitoring
- Continuous security monitoring and vulnerability assessment via Microsoft Defender for Cloud
- Centralised logging and alerting through Azure Monitor and Application Insights
- Automated alerts for suspicious activity, failed authentication attempts, and configuration drift
- Secure development and maintenance
- Code changes are peer-reviewed and deployed via controlled CI/CD pipelines
- Dependencies and frameworks are kept up to date to address known vulnerabilities
- Regular security reviews and configuration audits are performed as part of ongoing maintenance
