- Manage all, or component parts of the customer journey and experience
- Provide the most detailed customer profiling opportunities within the travel sector
- Capture and manage all enquiries both online and offline, with manual or auto assign to agents
- Provide tools allowing the creation of exceptional quality quotes combining rich content and personalised messages using basic information and itinerary data
- Automate notifications to customers
- Automate tasks for agents
- Manage all communications between business and customer, covering outbound and inbound mails, calls and SMS messaging.
- Maintain a complete chronological history of every part of an enquiry from initial contact through to booking and return.
- Automatically record system events within the customer history, including all communications and open rates for customer quotes and communications.
- Integrate with booking and other back office systems
- Allow all created quotes within the system to be stored re-used for product pages, campaigns and importantly, auto matching to customer profiling
- Provide customers with an online space to manage personal details, preferences, enquiries, bookings, documentation, group events, etc
- Automate the creation of high quality documentation
- Provide access to payment systems, be that single payments or the set up of direct debits
- Automate after sales communication with customers including, up sell, balance due, reminders, review request, loyalty points update, etc
- Provide detailed real time business reporting on all aspects of bookings and enquiries
- Provide visibility of management level of pipeline, performance and outstanding tasks
- Deliver a lite version which will fit perfectly in terms of cost and functionality, for a consortia based business.
- Creation and hosting of high quality consumer websites, with all the above integrated.
- Above all, we ensure the customer experience is exceptional !
Welcome to TProfile!
A stunning CRM for the Travel Industry and much more
